Security and Fraud Centre
Mobile Banking

Keep your smartphone save

• Avoid sharing your mobile handsets with others and use your own handset to log on
• Do not leave your handset unattended after logon to Internet Banking. Always log off properly when you are finished with it
• Better set up auto-lock and enable passcode lock to prevent unauthorized access of your handsets

Use only trusted device and softwares

• Use default browsers originally provided by mobile handsets rather than newly installed browsers downloaded from other sources
• Don't use any jailbroken iPhone handset which may have security loopholes to log on to Internet Banking
• Don't install applications on your mobile handsets from mistrusted sources

Generic points to note

• Do not store your Internet Banking username and password on your mobile handsets
• When using Wi-Fi connection, use trusted Wi-Fi networks or service providers and enable security protection such as Wi-Fi Protected Access (WPA), if possible
• Install and update the latest anti-virus and anti-spyware software regularly on your mobile handsets, whenever they are available
• HSBC Internet Banking website has adopted EV SSL Certificate (Extended Validation SSL Certificate). For Safari browser, a padlock and the bank name will be shown in green at the top of the browser. (Note :the padlock and the bank name may be hidden at some screens and they will be shown up by scrolling down the screen manually.