HSBC TECHNOLOGY AND SERVICES

HSBC Technology and Services − Asia-Pacific is a shared services organisation that aims to provide operational and technological excellence. ...more

Technology

Teams of specialists innovating our business with the latest technology.

Banking Operations Services

Supporting the Bank's systems and processes, maintaining standards in our practices.

Supporting Functions

The vital backbone of the Bank's everyday operational efficiencies.

HSBC Technology and Services − Asia-Pacific is a shared services organisation that aims to provide operational and technological excellence. Within the Group, we link up all our technology and operations organisations across the region. We roll out the technology infrastructure, systems, support and operations for HSBC financial services in the Asia-Pacific region. As the regional hub of Asia-Pacific, our flagship data centre is equipped with cutting-edge technology facilities as well as superior security standards.

By aligning customer experiences with our brand and improving the efficiency and quality of our services, we strive to fully leverage HSBC's global capabilities. Applying our intelligent cost management discipline across the whole business, we also aim to harness technology-driven advancements in our operations.

Below are the following departments, all working together in a close, intertwined network, ensuring HSBC's professional approach matches local and global expectations.

Please point to specific cells in the diagram for more information about each department.

Insurance
& Wealth Management IT

Technology

Insurance & Wealth Management IT

Providing technology solutions and services to the Insurance and Wealth Management businesses within the Asia-Pacific region, this department develops insurance and investment systems for retail customers, helping them fulfil their business needs as well as being responsible for creating Insurance IT strategies.

HTS - Global Banking and Markets

Technology

HTS - Global Banking and Markets

HTS - Global Banking and Markets is the gateway to the software solutions to our Global Banking and Markets businesses. As a fast-paced and highly complex business that involves high-value transactions, the monitoring and technological operations are a massive responsibility in itself. Overseeing the IT activities for Global Banking and Markets businesses in over 30 entities across more than 20 Asia-Pacific countries, this department demands proactive and extremely ambitious individuals who possess excellent problem solving abilities and a keen interest in emerging technologies.

System Delivery

Technology

System Delivery

System Delivery works with global, regional and local teams, by providing vital services, deploying and supporting the Bank's core retail systems for Asia-Pacific and support development for many retail application systems.

Global & Regional CMB System Delivery

Technology

Global & Regional CMB System Delivery

This department aims to provide support to our Commercial Banking (CMB) and Global Transaction Banking (GTB) businesses by helping them achieve their business goals as well as collaborate efficiently with local, regional and group IT teams to identify and recommend effective business solutions.

Security & Fraud Risk

Supporting Functions

Security & Fraud Risk

Security and Fraud Risk integrates IT Security and Information Risk by leveraging common skills and combining this with the optimisation of functional efficiencies. Safeguarding the bank against fraud, they are experts on the successful deployment of financial crime detection and monitoring tools.

HTS Hong Kong

Technology

HTS Hong Kong

Delivering quality operations services, HTS Hong Kong spans a wide range of systems and works closely with the middle and back offices in Service Delivery to ensure that our service to all clients, both big and small, are given equal attention and significance. All this provides us with the backbone to expand our operations and constantly innovate our customer service.

Corporate Real Estate & Administration

Supporting Functions

Corporate Real Estate & Administration

As the driving force behind the professional property advice that is offered locally as well as regionally, Corporate Real Estate and Administration ensures the Bank's property portfolio is proactively managed and in line with strict regulatory requirements. In addition, it also renders operational support service to our employees.

Operational Performance Improvement

Banking Operations Services

Operational Performance Improvement

Operational Performance Improvement works with global, regional and local teams, focusing on change management, process reengineering and automation to ensure professional delivery and realisation of commercial benefits.

Procurement

Supporting Functions

Procurement

Procurement is a professional service that deals with the acquisition of all types of commodities and services to ensure that the best practice is followed in commercial negotiations, ensuring value for money is obtained as well as the effective contractual protection against supply or service failures.

IT Operations

Banking Operations Services

IT Operations

Serving the entire Asia-Pacific region in a 24/7 round-the-clock fashion, IT Operations oversees the Bank's IT infrastructure and supporting services that includes hardware/software platforms, communication systems, service operations and data centres that are a fundamental component of the Group's daily business operations. This department also provides management and consultancy services to effectively and efficiently deliver all transformation, integration and large-scale infrastructure projects.

Service Delivery

Banking Operations Services

Service Delivery

Working with the middle and back offices, Service Delivery drives the implementation of standardised practices of the retail businesses and the processing centres throughout the region to improve the efficiency and quality of the services we provide.

Planning, Finance & Quality

Supporting Functions

Planning, Finance & Quality

Delivering clarity and transparency of all IT and operational costs, Planning, Finance and Quality helps manage and prioritise these costs to ensure we maximise value from our budget and focus on all the key areas. This department also develops and delivers innovative training programmes which supports IT and Operations staff in addition to overseeing internal control, quality assurance and testing to stay up-to-date with any ordinance change and industry best practices.

Technology

These departments oversee a professional collection of individuals that incorporate the latest cutting-edge technology in ensuring the Bank's operations operate as efficiently and effectively as possible, both locally and regionally throughout Asia-Pacific. From retail to business, our technology function is committed to delivering innovative banking solutions.

Banking Operations Services

Operational Performance Improvement, IT Operations and Service Delivery departments constitute an integral part of our distinguished operations. They constantly collaborate closely with our technology teams to ensure that the service we provide is run as professionally as possible.

Supporting Functions

These departments form the foundation on which all other teams operate. Working on the practical and functional issues that face us daily, they aid other departments to ensure that their knowledge and skills are utilised effectively, both to maximise the Bank's operational efficiency and provide the customer with a truly global banking service.